Sunday 31 January 2010

#networkers2010 – BRKCCT-2013 Planning and Designing a Cisco Unified Customer Voice Portal Deployment

Oh dear. I walk in with five minutes to go, and it is Shahzad Ali and myself, meet the engineer without planning it. Shahzad is the guy who wrote the CVP SRND, so what he says is gospel regarding design and implementation of this stuff. More people did turn up (I think we got to a maximum of about 20).

This session was effectively a detailed session on planning and design, no configuration or troubleshooting on the menu. The session focus on the direction that Cisco are taking the product with more and more focus on SIP and less and less focus on H.323. There was a detailed section on branch design which highlighted the issues and solutions for ensuring that media stays in branch where it belongs.

There was a final section on CVP 8 and upcoming enhancements including courtesy callback – which is something everyone has wanted for a long time.

Shahzad kept the session moving well, and threw in a few quizzes with little prizes to keep everyone interested. The tiny crowd definitely got value from their time

No comments:

Post a Comment