Introduction

I guess an introductory post is always a good idea for a new blog, so here's a little about me.

I'm a UK based contact centre consultant who specialises in the design and build of IP contact centres using Cisco products. This include Unified Communcations Manager (CallManager) and (usually) Unified Contact Center Enterprise (UCCE).

I've been doing this since 2002 when I was involved in the design and build of a large contact centre for a UK retailer which grew to a significant size with centres in various locations including South Africa and India. This managed to cover not just Cisco IPT, but Nortel Symposium and Avaya integrations. I've been involved in the design and imlementation of a few IPT and IPCC systems since then.

I am a bit of an early adopter, and like my tech to come with a beta tag, not in a production environment of course!

In my spare time (what spare time!) I follow Everton in the English Premiership, and have an affection for photography (or at least I have the kit!).

Anyway enough of an intro, I'm sure more will come out in time.